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Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)

Cancellation Policy

Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day,

  • on which you or a third party nominated by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and they are delivered uniformly;
  • on which you or a third party nominated by you, who is not the carrier, have taken possession of the last good, in case you have ordered several goods as part of a single order and they are delivered separately;

To exercise your right of withdrawal, you must inform us (Curry Wolf Berlin GmbH, Rankestrasse 36, 10789 Berlin, Phone: +493033937339, Email: info@curry-wolf.de) by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry Reasons

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiration date would soon be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract, but which can be delivered no sooner than 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no control;
  • for the delivery of newspapers, magazines, or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • for the supply of goods if they, due to their nature, have been inseparably mixed with other items after delivery;
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Sample Cancellation Form

(If you wish to cancel the contract, please complete this form and send it back.)

  • To Curry Wolf Berlin GmbH, Rankestrasse 36, 10789 Berlin, Email address: info@curry-wolf.de:
  • I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if this form is notified on paper)
  • Date (*) Strike through what is not applicable